Changes we've made in response to coronavirus

WE ARE STILL AVAILABLE TO TALK ABOUT YOUR PROJECT WHILE KEEPING YOUR FAMILY AND OUR TEAM SAFE

We are continuing to follow the lastest government advice about social distancing and keeping people safe while been able to answer your enquiries and serve our customers.

To do this, we’ve made some changes to the way we work;

Our showroom is open by appointment only to limit the number of people in the space, to allow social distancing.
Our showroom is spacious enough that you will be able to move around freely without having to come in to contact with a member of out team.
All areas of our showroom are been cleaned meticulously.
We’re limiting the number of staff on site, again to allow for social distancing.
We’re making use of street view technology to allow us to give indicative quotes without needing to visit your property. Where a visit is needed, this can be done from the exterior of the building, or in a way that you are comfortable with. We will discuss this with you prior to any visit.

Additionally, we have put extra facilities in place to be able to continue with any enquiries you have.

We are here to receive telephone calls, answer your emails and take enquiries via our website and social media..

Please feel free to get in touch via phone or email:

Tel: 01642 456167

Website: www.erwltd.co.uk

Email: info@erwltd.co.uk

To all our lovely customers that have placed orders and have installations scheduled in, we will be in touch individually to make new and necessary arrangements.

We would like to thank you all for your continued support.

Best wishes from everyone at ERW.

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Recent Testimonials

We were desperate to find a company that would do a quality job with quality products. Although we had very high quality windows fitted in part of the house, that company couldn’t fit them. We are so happy with every aspect of the work done by ERW from start to finish and wouldn’t hesitate to recommend them to anyone who asked.

Dr W, Durham

As in all things, there is no substitute for quality. Excellent product connected to a work ethos of ‘only being as good as your last job’ ensures continued quality of service, hopefully, to an ever expanding customer base.

My door is a visual ‘daily delight’. So pleased that I found my way to your factory door.

Mr Taylor, Billingham

A superb job! We’re really delighted with all our new windows. We’d like to thank ERW very much.

The installation team of Craig, Aarron and Joe were very professional, worked well together and got on with the job efficiently to complete everything ahead of time. They were very polite and communicated well with us about the job in hand and the time scale, and we were impressed that they cleared up so well each day before leaving. We would like to thank them for all their workmanship, advice, help and good humour.

The quality of the items made off-site was very high. The 7 windows look really good, they operate well and the finish is excellent. Hopefully, next winter’s gas and electricity bills will show the benefit.

From our initial contact with Stuart and our visit to the showroom, through the technical survey by Andy and the co-ordination by Sophie and Jeff, to the final installation, we’re more than happy with the whole process. We’re so pleased that we chose ERW for our continuing efforts at improving our 115-year-old home. We will certainly come back for the final stage of work on our windows in due course.

Mr and Mrs C, Darlington

I just wanted to say a big thank you for a job really well done. All your staff are helpful and the team carried out the installation were tidy and caused minimal disruption. Thank you!

Mr & Mrs N, Eppleby

Changes we’ve made in response to coronavirus

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Recent Testimonials

Just so you know...