Complaints

ERW Joinery Limited is authorised and regulated by the Financial Conduct Authority for Full Permission Credit Broking, our FCA Firm Reference Number 915157

We undertake to provide the highest standard of service, whilst acting responsibly at all times.

If, however, you do have a complaint regarding the lease broking service we provide you with then please let us know either in person, in writing or via the telephone and we will seek to resolve your compliant promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service.

In order to contact the Financial Ombudsman Service, you should contact them as follows:

Write to them: Exchange Tower, London, E14 9SR
Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

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Aluminium Windows

Combine the warmth and contemporary appeal of timber, with the outstanding resilience and low maintenance of aluminium.

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Vertical Sash Windows

Crafted from the finest European Redwood, our Vertical Sash windows combine the traditional character and operation of Georgian sash windows with modern features.

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Recent Testimonials

Thanks so much for excellent service, so happy with new door, it’s exactly how I wanted it to look . Everyone at ERW was so helpful and informative from start to finish, I will definitely recommend to all friends and family.

Kathryn N

First class service from sales through to completion. A top quality product, fitted by a highly professional team in an efficient, timely and very tidy process. We would have no hesitation in recommending ERW to friends and family

Mr & Mrs R, Linthorpe

From our initial inquiry we felt immediately reassured that we were dealing with a company which understood our requirements and which would be able to deliver excellent quality and service. We were not disappointed, we have been delighted throughout with the friendly and help guidance, excellent quality and clean and efficient installation. Very professional customer focused service.

Mr & Mrs S, Gateshead

All your staff are very friendly, polite & efficient. We are really please with our new windows (no draught & a lot quieter). They look very smart & in keeping with our old house.

Mr & Mrs B, Stokesley

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Aluminium Windows

Vertical Sash Windows

Recent Testimonials

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