Complaints

Thank you for proving excellent service through the planning and design of the windows, from following through with the planning authority to securing an appropriate outcome and faultless installation. Your staff polite, respectful and highly skilled, thank you again, myself and my tenants are delighted.

Mrs R, Stokesley

ERW has been a major contributor in improving the physical appearance and energy conservation in our property which sits in the middle of Stokesley’s conservation area. In four phases of design and installation since early 2018 you have helped transform our property with complete distinction.

From assistance given to lodging planning applications with Hambleton District Council through advice on window design and final installation, I can give no higher praise than commending ERW on every aspect of installation.

I first visited your showroom and workshop in the Autumn of 2017 and was impressed with the factory tour afforded me by Kirsty Semark (Customer Service Supervisor).  I was convinced that ERW could provide the solution to upgrading our ageing timber windows and appreciate the help and courtesy extended from you and all your staff – many of whom I have met during our four phases of installation.

The very recent installation of a new ‘Eton’ front door enhances the front elevation with perfection.

Please convey our sincere thanks to everyone involved with the workmanship, installation and administration.

Mr U, Stokesley

We were very happy with the quality of the workmanship, workforce were excellent, working non stop until job was finished. All were friendly and helpful too.

Mr & Mrs B, Middlesbrough

We have been well satisfied with the work done by ERW. From our first meeting when we turned up at the showroom without prior booking to the final fitting we have been well looked after. The two installers were punctual, tidy and did an excellent job and responded positively to questions and took pride in their work.

Mr & Mrs T, Darlington