Complaints

The work of installing our double glazed units has finished and my wife and I want to tell you what a pleasure it was to have the installers working on that job. They had humour, application, care, consideration and skill and we much enjoyed their time with us. We have thanked them but felt it was important for you to know how grateful we are.

Mr & Mrs W, Eaglescliffe

ERW has been a major contributor in improving the physical appearance and energy conservation in our property which sits in the middle of Stokesley’s conservation area. In four phases of design and installation since early 2018 you have helped transform our property with complete distinction.

From assistance given to lodging planning applications with Hambleton District Council through advice on window design and final installation, I can give no higher praise than commending ERW on every aspect of installation.

I first visited your showroom and workshop in the Autumn of 2017 and was impressed with the factory tour afforded me by Kirsty Semark (Customer Service Supervisor).  I was convinced that ERW could provide the solution to upgrading our ageing timber windows and appreciate the help and courtesy extended from you and all your staff – many of whom I have met during our four phases of installation.

The very recent installation of a new ‘Eton’ front door enhances the front elevation with perfection.

Please convey our sincere thanks to everyone involved with the workmanship, installation and administration.

Mr U, Stokesley

All staff I met were very professional from office to the 4 installers not forgetting the man who did the survey. I have had lots of compliments from friends and family. Thank you for the attention to detail and the efficiency of the work carried out.

Mrs B, Norton, Stockton on Tees

We are absolutely delighted with the new windows which you have installed, which have perfectly retained the elegance of the original design. Installers were a pleasure to have in the house.

Ms D, Jesmond, Newcastle Upon Tyne