Complaints

Really happy with all elements of the great service and quality product.

Mr. K, Helmsley

ERW has been a major contributor in improving the physical appearance and energy conservation in our property which sits in the middle of Stokesley’s conservation area. In four phases of design and installation since early 2018 you have helped transform our property with complete distinction.

From assistance given to lodging planning applications with Hambleton District Council through advice on window design and final installation, I can give no higher praise than commending ERW on every aspect of installation.

I first visited your showroom and workshop in the Autumn of 2017 and was impressed with the factory tour afforded me by Kirsty Semark (Customer Service Supervisor).  I was convinced that ERW could provide the solution to upgrading our ageing timber windows and appreciate the help and courtesy extended from you and all your staff – many of whom I have met during our four phases of installation.

The very recent installation of a new ‘Eton’ front door enhances the front elevation with perfection.

Please convey our sincere thanks to everyone involved with the workmanship, installation and administration.

Mr U, Stokesley

The standard of quality of the work done is so good that I can only use one word to crown it – PERFECT! My wife and I hope you will continue to provide such an exemplary piece of work which will no doubt earn you more customers. We are happy to recommend you to everyone we know.

Dr S, Darlington

Whilst not the cheapest quote, the presentation and professional approach persuaded me to use ERW. Standard of work and communication to let us know when the works will be conducted were excellent. Stain glass windows are perfect match and look excellent.

Mrs W, Jesmond