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ERW Joinery Limited is authorised and regulated by the Financial Conduct Authority for Full Permission Credit Broking, our FCA Firm Reference Number 915157
We undertake to provide the highest standard of service, whilst acting responsibly at all times.
If, however, you do have a complaint regarding the lease broking service we provide you with then please let us know either in person, in writing or via the telephone and we will seek to resolve your compliant promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service.
In order to contact the Financial Ombudsman Service, you should contact them as follows:
I was delighted with the installation process. Steve and Tony worked very hard and took a lot of care around our house. My husband thought we would end up having to redecorate but was amazed that the windows looked like they had always been there. We are delighted and have had a number of positive comments about them. Thank you.
Mr & Mrs C, South Gosforth
The service you all provided was second to none, a great job well done!
Ms S, Beamish
We have had windows from you since 2007 and been very please with the service given, from first response to final completion. All staff are extremely pleasant and efficient. Very good attention given to the finish of each installation.
Mr & Mrs G, Hutton Rudby
From our initial inquiry we felt immediately reassured that we were dealing with a company which understood our requirements and which would be able to deliver excellent quality and service. We were not disappointed, we have been delighted throughout with the friendly and help guidance, excellent quality and clean and efficient installation. Very professional customer focused service.
Mr & Mrs S, Gateshead
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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