Customer Testimonials

ERW has been a major contributor in improving the physical appearance and energy conservation in our property which sits in the middle of Stokesley’s conservation area. In four phases of design and installation since early 2018 you have helped transform our property with complete distinction.

From assistance given to lodging planning applications with Hambleton District Council through advice on window design and final installation, I can give no higher praise than commending ERW on every aspect of installation.

I first visited your showroom and workshop in the Autumn of 2017 and was impressed with the factory tour afforded me by Kirsty Semark (Customer Service Supervisor).  I was convinced that ERW could provide the solution to upgrading our ageing timber windows and appreciate the help and courtesy extended from you and all your staff – many of whom I have met during our four phases of installation.

The very recent installation of a new ‘Eton’ front door enhances the front elevation with perfection.

Please convey our sincere thanks to everyone involved with the workmanship, installation and administration.

I was delighted with the installation process. Steve and Tony worked very hard and took a lot of care around our house. My husband thought we would end up having to redecorate but was amazed that the windows looked like they had always been there. We are delighted and have had a number of positive comments about them. Thank you.

We just wanted to drop you a note to let you know that we are very happy with both our secondary glazing and the new double glazing that has very recently been fitted by ERW Joinery Ltd in our home. Despite having some reservations about the aesthetics and impact it would have on the ‘period’ of the house, we both think the windows look great. In addition to this we have already noticed that the house feels much warmer and also retains the heat for longer. I thought that the advice you gave us was excellent & the attention to detail from yourself and your workforce was so important in helping us decide about the best products. Could you also please pass on our thanks to the workforce who were professional, hardworking and above all craftsmen. We will certainly be happy to recommend your company to any of our friends who may be considering similar work.

The service you all provided was second to none, a great job well done!

Workmen cleaned up any mess as they went along and left no mess what so ever at the end. They were diligent and I would certainly recommend this company and I intend on using ERW again.

We were very happy with the quality of the workmanship, workforce were excellent, working non stop until job was finished. All were friendly and helpful too.

The guys have done an absolutely fantastic job and we’re extremely pleased with the speed at which they’ve delivered and the quality of the work they’ve done. Please pass on our thanks for a job really well done – we just love the difference that they’ve made to our home.

Whilst not the cheapest quote, the presentation and professional approach persuaded me to use ERW. Standard of work and communication to let us know when the works will be conducted were excellent. Stain glass windows are perfect match and look excellent.

From the first visit right through to the final fitting we felt confident in the expertise of the company which had been endorsed by the finished installation of a lovely window.

I just wanted to send you our thanks for yet another superb installation yesterday by Dan and crew……(our ‘phase 3’). The face-lift to our property this year has been a true transformation and your installers are always so courteous and helpful.  Five star service

The standard of quality of the work done is so good that I can only use one word to crown it – PERFECT! My wife and I hope you will continue to provide such an exemplary piece of work which will no doubt earn you more customers. We are happy to recommend you to everyone we know.

Our whole experience with ERW joiners has been absolutely first class. Our first meeting was a showroom appointment with Stuart Wall, I personally loved the showroom straightaway, the colours of the sample doors blew me away.

To the skilled craftsmen of joiners who made our front door, who we have not met, but who we will forever be grateful too – their craftsmanship is beyond compare – thank you so very much.

Thanks so much for excellent service, so happy with new door, it’s exactly how I wanted it to look . Everyone at ERW was so helpful and informative from start to finish, I will definitely recommend to all friends and family.

I love our new doors. They are absolutely gorgeous and exactly what I’d imagined. Every step of the process has been easy, well managed and clearly communicated, which I have come to appreciate is not always the case.

The installation crew that has been here for the past two days has been friendly and highly professional. They did a great job.

Thank you so much for taking the time to walk us through your showroom and workshop back in December. I couldn’t be more pleased with the outcome.

ERW have recently replaced my windows. The staff were very helpful and friendly. I would certainly recommend them.

We were desperate to find a company that would do a quality job with quality products. Although we had very high quality windows fitted in part of the house, that company couldn’t fit them. We are so happy with every aspect of the work done by ERW from start to finish and wouldn’t hesitate to recommend them to anyone who asked.

As in all things, there is no substitute for quality. Excellent product connected to a work ethos of ‘only being as good as your last job’ ensures continued quality of service, hopefully, to an ever expanding customer base.

My door is a visual ‘daily delight’. So pleased that I found my way to your factory door.

We had our door fitted yesterday and we are thrilled with it!!

Thank you so much for all your help with the design process. We felt very well supported with this major purchase. You guided us sensitively and listened to what we wanted. And now we have our design and are very happy indeed

A superb job! We’re really delighted with all our new windows. We’d like to thank ERW very much.

The installation team of Craig, Aarron and Joe were very professional, worked well together and got on with the job efficiently to complete everything ahead of time. They were very polite and communicated well with us about the job in hand and the time scale, and we were impressed that they cleared up so well each day before leaving. We would like to thank them for all their workmanship, advice, help and good humour.

The quality of the items made off-site was very high. The 7 windows look really good, they operate well and the finish is excellent. Hopefully, next winter’s gas and electricity bills will show the benefit.

From our initial contact with Stuart and our visit to the showroom, through the technical survey by Andy and the co-ordination by Sophie and Jeff, to the final installation, we’re more than happy with the whole process. We’re so pleased that we chose ERW for our continuing efforts at improving our 115-year-old home. We will certainly come back for the final stage of work on our windows in due course.

We were delighted with the service offered by all members of the ERW team – helpful, patient, professional and courteous. Even though the windows were not the cheapest we are very happy with them. Well Done!

I just wanted to say a big thank you for a job really well done. All your staff are helpful and the team carried out the installation were tidy and caused minimal disruption. Thank you!

Thank you for proving excellent service through the planning and design of the windows, from following through with the planning authority to securing an appropriate outcome and faultless installation. Your staff polite, respectful and highly skilled, thank you again, myself and my tenants are delighted.

We have had windows from you since 2007 and been very please with the service given, from first response to final completion. All staff are extremely pleasant and efficient. Very good attention given to the finish of each installation.

First class service from sales through to completion. A top quality product, fitted by a highly professional team in an efficient, timely and very tidy process. We would have no hesitation in recommending ERW to friends and family

I don’t think I can think of any improvement you could male, we are very satisfied particularly that the actual installation was so quickly and expertly carrier out leaving us with no tidying up to do.

All your staff are very friendly, polite & efficient. We are really please with our new windows (no draught & a lot quieter). They look very smart & in keeping with our old house.

My wife and I are delighted with the work you carried out on the windows. You completed the work most efficiently, to our agreed time scale. Your dealings with us from initial enquiry to completion, were first class. I would most certainly have no hesitation in recommending your firm to others, and will be in touch in late spring to initiate further work – on our upstairs front windows.