Newsletter thank you

From our initial inquiry we felt immediately reassured that we were dealing with a company which understood our requirements and which would be able to deliver excellent quality and service. We were not disappointed, we have been delighted throughout with the friendly and help guidance, excellent quality and clean and efficient installation. Very professional customer focused service.

Mr & Mrs S, Gateshead

We are absolutely delighted with the new windows which you have installed, which have perfectly retained the elegance of the original design. Installers were a pleasure to have in the house.

Ms D, Jesmond, Newcastle Upon Tyne

A superb job! We’re really delighted with all our new windows. We’d like to thank ERW very much.

The installation team of Craig, Aarron and Joe were very professional, worked well together and got on with the job efficiently to complete everything ahead of time. They were very polite and communicated well with us about the job in hand and the time scale, and we were impressed that they cleared up so well each day before leaving. We would like to thank them for all their workmanship, advice, help and good humour.

The quality of the items made off-site was very high. The 7 windows look really good, they operate well and the finish is excellent. Hopefully, next winter’s gas and electricity bills will show the benefit.

From our initial contact with Stuart and our visit to the showroom, through the technical survey by Andy and the co-ordination by Sophie and Jeff, to the final installation, we’re more than happy with the whole process. We’re so pleased that we chose ERW for our continuing efforts at improving our 115-year-old home. We will certainly come back for the final stage of work on our windows in due course.

Mr and Mrs C, Darlington

Our whole experience with ERW joiners has been absolutely first class. Our first meeting was a showroom appointment with Stuart Wall, I personally loved the showroom straightaway, the colours of the sample doors blew me away.

To the skilled craftsmen of joiners who made our front door, who we have not met, but who we will forever be grateful too – their craftsmanship is beyond compare – thank you so very much.

Mrs Lister