- 01642 456167
- |
- info@erwltd.co.uk
- |
- Brochure
- |
- Blog
- |
- About
- |
- Colour Chart
This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
Energy efficiency is a term that property owners are becoming more and more familiar with when it comes to choosing modern timber windows. With utility bills becoming more and more expensive, many property owners are searching for different ways that they can cut their living costs, and installing new timber windows is a fantastic way […]
Now that we’ve entered the new year, we’re looking back on 2024, an eventful year for ERW! The past year has been a big one for our business, as we plan to take on the new year, it’s important to look back on the major milestones and achievements that we’re proud of, inspiring a successful […]
Timber windows have been a staple of British architecture all across the country for hundreds of years. Their timeless appeal, matched with versatility, make wooden windows a reliable choice for all homes modern and traditional. With their renowned elegance, and plentiful qualities, timber windows have remained one of the most popular choices for homeowners across […]
We chose your company because it was recommended by a neighbour who had had worked carried out by your firm very satisfactorily. we are equally pleased with the work and communication with your firm throughout and would not hesitate recommending you to any one in a similar position
Ms. S, Gosforth
We were desperate to find a company that would do a quality job with quality products. Although we had very high quality windows fitted in part of the house, that company couldn’t fit them. We are so happy with every aspect of the work done by ERW from start to finish and wouldn’t hesitate to recommend them to anyone who asked.
Dr W, Durham
We were very happy with the quality of the workmanship, workforce were excellent, working non stop until job was finished. All were friendly and helpful too.
Mr & Mrs B, Middlesbrough
The guys have done an absolutely fantastic job and we’re extremely pleased with the speed at which they’ve delivered and the quality of the work they’ve done. Please pass on our thanks for a job really well done – we just love the difference that they’ve made to our home.
Miss S, Norton
Brochure Download
We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
Close