- 01642 456167
- |
- info@erwltd.co.uk
- |
- Brochure
- |
- Blog
- |
- About
- |
- Colour Chart
This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
Outdated doors can often bring properties down without you realising, with new, bespoke doors, you can completely enhance your home’s entrance. Your front door is an excellent opportunity to make a great first impression, and allow your home to stand out as one of greater quality. Your home should be something that you’re proud of […]
New planning application fees could make improving your heritage home more expensive- but at ERW, we’re offering expert support at no extra cost. Understanding the New Planning Fees As of 1 April 2025, planning application fees in England have undergone a significant rise. These adjustments are part of a government initiative to help local planning […]
With the longer days and lighter nights upon us, now is the perfect time to reap the benefits of natural light for your home! While you may not realise it, there are plenty of advantages to utilising natural light within your home, and with summer upon us, now is the perfect time to learn about […]
Thank you so much for the windows and front door. They have exceeded my expectations! I was very happy with the two fitters that came, they were very professional, polite and left our house immaculate. I would definitely recommend your firm to a friend and family.
Mr & Mrs M, Eston, Middlesbrough
Really happy with all elements of the great service and quality product.
Mr. K, Helmsley
The standard of quality of the work done is so good that I can only use one word to crown it – PERFECT! My wife and I hope you will continue to provide such an exemplary piece of work which will no doubt earn you more customers. We are happy to recommend you to everyone we know.
Dr S, Darlington
Workmen cleaned up any mess as they went along and left no mess what so ever at the end. They were diligent and I would certainly recommend this company and I intend on using ERW again.
Mr & Mrs H, Newcastle Upon Tyne
Brochure Download
We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
Close