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This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
With summer upon us, it’s time to make the most of your outdoor space, and spend some time in your garden! Perhaps this year is the perfect time for a refresh, a time for something different to encourage you and your family to utilise your garden. By reinventing your outdoor space, you’ll have the chance […]
Outdated doors can often bring properties down without you realising, with new, bespoke doors, you can completely enhance your home’s entrance. Your front door is an excellent opportunity to make a great first impression, and allow your home to stand out as one of greater quality. Your home should be something that you’re proud of […]
New planning application fees could make improving your heritage home more expensive- but at ERW, we’re offering expert support at no extra cost. Understanding the New Planning Fees As of 1 April 2025, planning application fees in England have undergone a significant rise. These adjustments are part of a government initiative to help local planning […]
My wife and I are delighted with the work you carried out on the windows. You completed the work most efficiently, to our agreed time scale. Your dealings with us from initial enquiry to completion, were first class. I would most certainly have no hesitation in recommending your firm to others, and will be in touch in late spring to initiate further work – on our upstairs front windows.
Mr C, Middlesbrough
Thanks so much for excellent service, so happy with new door, it’s exactly how I wanted it to look . Everyone at ERW was so helpful and informative from start to finish, I will definitely recommend to all friends and family.
Kathryn N
First class service from sales through to completion. A top quality product, fitted by a highly professional team in an efficient, timely and very tidy process. We would have no hesitation in recommending ERW to friends and family
Mr & Mrs R, Linthorpe
Having just recently had wooden windows installed by your company, I would like to thank you for the professional and efficient service you provided. From my initial phone call to ERW through quotation and survey it all went very smoothly. I congratulate you on your work force who were all polite, punctual, reliable, tidy, helpful, considerate and very hard working. A CREDIT TO ERW! Needless to say I am delighted with my new windows and would not hesitate to recommend ERW to anyone who wants to deal with a professional family run firm.
Mrs B, Wolviston, Billingham
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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