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This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
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We had our door fitted yesterday and we are thrilled with it!!
Thank you so much for all your help with the design process. We felt very well supported with this major purchase. You guided us sensitively and listened to what we wanted. And now we have our design and are very happy indeed
Mr & Mrs Robinson, Stockton
From the first visit right through to the final fitting we felt confident in the expertise of the company which had been endorsed by the finished installation of a lovely window.
Mr & Mrs W, County Durham
I remember visiting your showroom and saying that I wish my windows could be as good as the ones on your display and they are! I am absolutely delighted with them. They have transformed the front of my house. All installation staff involved were extremely polite and professional in their approach. They treated my home with respect and ensured that they cleaned thoroughly after. Please pass on my thanks to them for the quality of work they have done. It has been much admired by so many people, so I will not hesitate to recommend your firm in the future.
Mrs R, Stokesley
The whole transaction was great as usual, from initial enquiry through to survey and the lads who did the installation! Thanks.
Mr. P, Durham
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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