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This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
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We were desperate to find a company that would do a quality job with quality products. Although we had very high quality windows fitted in part of the house, that company couldn’t fit them. We are so happy with every aspect of the work done by ERW from start to finish and wouldn’t hesitate to recommend them to anyone who asked.
Dr W, Durham
The work of installing our double glazed units has finished and my wife and I want to tell you what a pleasure it was to have the installers working on that job. They had humour, application, care, consideration and skill and we much enjoyed their time with us. We have thanked them but felt it was important for you to know how grateful we are.
Mr & Mrs W, Eaglescliffe
Really happy with all elements of the great service and quality product.
Mr. K, Helmsley
All your staff are very friendly, polite & efficient. We are really please with our new windows (no draught & a lot quieter). They look very smart & in keeping with our old house.
Mr & Mrs B, Stokesley
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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