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This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
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As in all things, there is no substitute for quality. Excellent product connected to a work ethos of ‘only being as good as your last job’ ensures continued quality of service, hopefully, to an ever expanding customer base.
My door is a visual ‘daily delight’. So pleased that I found my way to your factory door.
Mr Taylor, Billingham
All staff I met were very professional from office to the 4 installers not forgetting the man who did the survey. I have had lots of compliments from friends and family. Thank you for the attention to detail and the efficiency of the work carried out.
Mrs B, Norton, Stockton on Tees
We were very happy with the quality of the workmanship, workforce were excellent, working non stop until job was finished. All were friendly and helpful too.
Mr & Mrs B, Middlesbrough
We are absolutely delighted with the new windows which you have installed, which have perfectly retained the elegance of the original design. Installers were a pleasure to have in the house.
Ms D, Jesmond, Newcastle Upon Tyne
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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