This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
Outdated doors can often bring properties down without you realising, with new, bespoke doors, you can completely enhance your home’s entrance. Your front door is an excellent opportunity to make a great first impression, and allow your home to stand out as one of greater quality. Your home should be something that you’re proud of […]
New planning application fees could make improving your heritage home more expensive- but at ERW, we’re offering expert support at no extra cost. Understanding the New Planning Fees As of 1 April 2025, planning application fees in England have undergone a significant rise. These adjustments are part of a government initiative to help local planning […]
With the longer days and lighter nights upon us, now is the perfect time to reap the benefits of natural light for your home! While you may not realise it, there are plenty of advantages to utilising natural light within your home, and with summer upon us, now is the perfect time to learn about […]
We had our door fitted yesterday and we are thrilled with it!!
Thank you so much for all your help with the design process. We felt very well supported with this major purchase. You guided us sensitively and listened to what we wanted. And now we have our design and are very happy indeed
Mr & Mrs Robinson, Stockton
We chose your company because it was recommended by a neighbour who had had worked carried out by your firm very satisfactorily. we are equally pleased with the work and communication with your firm throughout and would not hesitate recommending you to any one in a similar position
Ms. S, Gosforth
Many thanks to ERW Joinery Ltd, our home has been transformed. The quality and installation has exceeded our expectations. The work of your installers has been exemplary, nothing has been a problem and their care and attention to detail is first class. We would recommend you to anyone.
Dr & Mrs M, Ponteland
We are delighted with the product supplied. The leaded windows look really good and very much in character with the house and with the previous windows. The installation team have been very helpful and informative throughout and are a credit to your company. An excellent job and done exactly as per your contract program (which makes a nice change from some of the builders we have used in the past!). Thank you.
Mr & Mrs D, Stockton on Tees
Brochure Download
We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
Close