- 01642 456167
- |
- info@erwltd.co.uk
- |
- Brochure
- |
- Blog
- |
- About
- |
- Colour Chart
This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
Timber windows have been a staple of British architecture all across the country for hundreds of years. Their timeless appeal, matched with versatility, make wooden windows a reliable choice for all homes modern and traditional. With their renowned elegance, and plentiful qualities, timber windows have remained one of the most popular choices for homeowners across […]
Winter is fast approaching, and the usual instinct is to grab your woolly jumpers, knitted blankets, and to crank up the heating – But what if we told you that you don’t have to? With modern technology, there are multiple options available so that you can increase the temperature of your home, without the reliance […]
As a leading name in the North East since 1979, we’re celebrating our Sapphire Anniversary marking 45 years in business this June! We’re extremely proud of our deep roots in the community; starting as a family-run business based in Middlesbrough, we’ve seen our organisation blossom into a highly reputable name for homes across the region. […]
We were desperate to find a company that would do a quality job with quality products. Although we had very high quality windows fitted in part of the house, that company couldn’t fit them. We are so happy with every aspect of the work done by ERW from start to finish and wouldn’t hesitate to recommend them to anyone who asked.
Dr W, Durham
From our initial inquiry we felt immediately reassured that we were dealing with a company which understood our requirements and which would be able to deliver excellent quality and service. We were not disappointed, we have been delighted throughout with the friendly and help guidance, excellent quality and clean and efficient installation. Very professional customer focused service.
Mr & Mrs S, Gateshead
Our whole experience with ERW joiners has been absolutely first class. Our first meeting was a showroom appointment with Stuart Wall, I personally loved the showroom straightaway, the colours of the sample doors blew me away.
To the skilled craftsmen of joiners who made our front door, who we have not met, but who we will forever be grateful too – their craftsmanship is beyond compare – thank you so very much.
Mrs Lister
I just wanted to send you our thanks for yet another superb installation yesterday by Dan and crew……(our ‘phase 3’). The face-lift to our property this year has been a true transformation and your installers are always so courteous and helpful. Five star service
Mr U, Stokesley
Brochure Download
We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
Close