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This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
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I just wanted to send you our thanks for yet another superb installation yesterday by Dan and crew……(our ‘phase 3’). The face-lift to our property this year has been a true transformation and your installers are always so courteous and helpful. Five star service
Mr U, Stokesley
We were desperate to find a company that would do a quality job with quality products. Although we had very high quality windows fitted in part of the house, that company couldn’t fit them. We are so happy with every aspect of the work done by ERW from start to finish and wouldn’t hesitate to recommend them to anyone who asked.
Dr W, Durham
Really happy with all elements of the great service and quality product.
Mr. K, Helmsley
I don’t think I can think of any improvement you could male, we are very satisfied particularly that the actual installation was so quickly and expertly carrier out leaving us with no tidying up to do.
Mr D, Stockton on Tees
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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