- 01642 456167
- |
- info@erwltd.co.uk
- |
- Brochure
- |
- Blog
- |
- About
WE ARE NOW ABLE TO OFFER BUY NOW, PAY LATER ON MANY OF OUR PRODUCTS
Get in touch today, and we can discuss your project with you as well as the finance options we have available.
This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
The cold winter sun isn’t easy to ignore when it comes to your windows, every little smudge or a bit of dirt becomes visible. We thought we’d share some tips on how you can make the tedious chore of cleaning your windows that bit easier, so you get it right the first time – to […]
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. […]
We have been well satisfied with the work done by ERW. From our first meeting when we turned up at the showroom without prior booking to the final fitting we have been well looked after. The two installers were punctual, tidy and did an excellent job and responded positively to questions and took pride in their work.
Mr & Mrs T, Darlington
We are delighted with the product supplied. The leaded windows look really good and very much in character with the house and with the previous windows. The installation team have been very helpful and informative throughout and are a credit to your company. An excellent job and done exactly as per your contract program (which makes a nice change from some of the builders we have used in the past!). Thank you.
Mr & Mrs D, Stockton on Tees
First class service from sales through to completion. A top quality product, fitted by a highly professional team in an efficient, timely and very tidy process. We would have no hesitation in recommending ERW to friends and family
Mr & Mrs R, Linthorpe
The work of installing our double glazed units has finished and my wife and I want to tell you what a pleasure it was to have the installers working on that job. They had humour, application, care, consideration and skill and we much enjoyed their time with us. We have thanked them but felt it was important for you to know how grateful we are.
Mr & Mrs W, Eaglescliffe
Request our Brochure
We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
Close