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This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
Making a listed building more energy efficient can be challenging. Older properties were built using traditional materials and construction methods that are very different from modern homes, while original windows, doors and other features may be protected because of their historic importance. However, being a listed building doesn’t mean you have to accept draughts, heat […]
If your sash windows rattle when it is windy, you may be dealing with a relatively simple issue that can often be repaired. Loose components, worn sash cords, gaps around the frame or movement within the window can all create rattling noises. Older timber sash windows can develop these problems over time, particularly where components […]
North East company ERW Joinery are inviting homeowners to visit their Middlesbrough showroom this October for a special three-day Open Weekend. Taking place from Friday 16th to Sunday 18th October, the event will give visitors the opportunity to explore ERW’s range of bespoke timber windows, doors and outdoor living products, meet the team and discuss ideas […]
Thank you for proving excellent service through the planning and design of the windows, from following through with the planning authority to securing an appropriate outcome and faultless installation. Your staff polite, respectful and highly skilled, thank you again, myself and my tenants are delighted.
Mrs R, Stokesley
As in all things, there is no substitute for quality. Excellent product connected to a work ethos of ‘only being as good as your last job’ ensures continued quality of service, hopefully, to an ever expanding customer base.
My door is a visual ‘daily delight’. So pleased that I found my way to your factory door.
Mr Taylor, Billingham
Whilst not the cheapest quote, the presentation and professional approach persuaded me to use ERW. Standard of work and communication to let us know when the works will be conducted were excellent. Stain glass windows are perfect match and look excellent.
Mrs W, Jesmond
I just wanted to send you our thanks for yet another superb installation yesterday by Dan and crew……(our ‘phase 3’). The face-lift to our property this year has been a true transformation and your installers are always so courteous and helpful. Five star service
Mr U, Stokesley
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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