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This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
As a leading name in the North East since 1979, we’re celebrating our Sapphire Anniversary marking 45 years in business this June! We’re extremely proud of our deep roots in the community; starting as a family-run business based in Middlesbrough, we’ve seen our organisation blossom into a highly reputable name for homes across the region. […]
Replacing your door is a brilliant way to reinvent your home, giving the entrance to your property a whole new look. Whether it be a modern style, or a period appeal that you’re looking for, replacing your door can provide the front of your home with the latest modern technology, matched with an aesthetic boost. […]
The Edwardian period, lasting from 1901-1910, was a short, art inspired period, following on from a rise in property construction in the Victorian era. Edwardian homes were constructed with simple designs, with an appreciation for handmade craftsmanship, these homes were designed with a light and airy feel to them. With a focus on larger gardens, […]
We were delighted with the service offered by all members of the ERW team – helpful, patient, professional and courteous. Even though the windows were not the cheapest we are very happy with them. Well Done!
Mr & Mrs M, Stockton on Tees
Having just recently had wooden windows installed by your company, I would like to thank you for the professional and efficient service you provided. From my initial phone call to ERW through quotation and survey it all went very smoothly. I congratulate you on your work force who were all polite, punctual, reliable, tidy, helpful, considerate and very hard working. A CREDIT TO ERW! Needless to say I am delighted with my new windows and would not hesitate to recommend ERW to anyone who wants to deal with a professional family run firm.
Mrs B, Wolviston, Billingham
The guys have done an absolutely fantastic job and we’re extremely pleased with the speed at which they’ve delivered and the quality of the work they’ve done. Please pass on our thanks for a job really well done – we just love the difference that they’ve made to our home.
Miss S, Norton
I just wanted to say a big thank you for a job really well done. All your staff are helpful and the team carried out the installation were tidy and caused minimal disruption. Thank you!
Mr & Mrs N, Eppleby
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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