This article was published on January 18, 2019
It’s easy for us to tell you the benefits of choosing ERW for your new timber windows and doors, but we thought we’d let someone else do the talking – who better than a recent customer. Meet Helen McMurtry, an accountant by trade who is currently on maternity leave following the birth of her daughter, Delilah. Helen resides at their 4 bedroom 1920’s detached house in North Leeds with her husband and daughter. Here’s what Helen had to say about her recent ERW purchase.
What first prompted you to purchase a new door?
It was always on my ‘to do’ list since we moved into our house 2 years ago. The house still had the original door which being almost 100 years old was draughty and I was worried it wasn’t particularly secure.
What factors did you take in to consideration when looking for a supplier?
Good quality, excellent craftsmanship, a smooth process from start to finish. I wanted a company that would make a bespoke door for our home.
What made you choose ERW?
I just happened to see an advert in ‘Living North Yorkshire’ magazine and just straight away I thought the company would be able to provide me with what I needed. I then went on the website to have a look at styles and colours and it was clear that they were very experienced in making doors for older houses which gave me confidence that they would be right to make our door. It had taken me 2 years to get round to replacing the door because in all that time I had just not come across a company which I felt was right. As soon as I rang them up, they were so helpful and they sent someone out within a couple of days to take a look and measure up for a quote.
How did you decide which style of door to choose?
I wanted to stick as closely as possible to the original 1920s door and the ‘Heritage’ style door was a really good match, in keeping with the house.
What colour and finishes did you opt for?
I opted to have the door painted in ‘Strawberry Fudge’, a soft dusty pink. I chose all the glass colours for the stained glass panel myself as I was given the option to do this. I didn’t feel like the standard colours would have complimented the house or the door colour I wanted so I changed them all from bolder colours, to soft pastel hues.
Did you make any additional purchases to compliment the front entrance to your property? E.g. planters/doormats?
I bought a new doormat and some planters to go either side of the door. I also bought a shiny new brass doorbell (to match the new brass hardware) which the door fitters kindly fitted for me as part of the process.
How did you find the overall service from ERW?
Excellent service from start to finish. The whole process only took a few weeks, I couldn’t believe how quickly the door was made and fitted.
Any tips for anyone else looking to invest in new windows/doors?
Go with a company who understands what you want and who you have total faith in. If you’re spending a significant amount of money it pays to work with people you trust to do the job to the highest standard.
For more information about our timber windows and doors, simply download a copy of our brochure here or get in touch with the team today on 01642 456167.
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We are delighted with the product supplied. The leaded windows look really good and very much in character with the house and with the previous windows. The installation team have been very helpful and informative throughout and are a credit to your company. An excellent job and done exactly as per your contract program (which makes a nice change from some of the builders we have used in the past!). Thank you.
Mr & Mrs D, Stockton on Tees
As in all things, there is no substitute for quality. Excellent product connected to a work ethos of ‘only being as good as your last job’ ensures continued quality of service, hopefully, to an ever expanding customer base.
My door is a visual ‘daily delight’. So pleased that I found my way to your factory door.
Mr Taylor, Billingham
I remember visiting your showroom and saying that I wish my windows could be as good as the ones on your display and they are! I am absolutely delighted with them. They have transformed the front of my house. All installation staff involved were extremely polite and professional in their approach. They treated my home with respect and ensured that they cleaned thoroughly after. Please pass on my thanks to them for the quality of work they have done. It has been much admired by so many people, so I will not hesitate to recommend your firm in the future.
Mrs R, Stokesley
ERW has been a major contributor in improving the physical appearance and energy conservation in our property which sits in the middle of Stokesley’s conservation area. In four phases of design and installation since early 2018 you have helped transform our property with complete distinction.
From assistance given to lodging planning applications with Hambleton District Council through advice on window design and final installation, I can give no higher praise than commending ERW on every aspect of installation.
I first visited your showroom and workshop in the Autumn of 2017 and was impressed with the factory tour afforded me by Kirsty Semark (Customer Service Supervisor). I was convinced that ERW could provide the solution to upgrading our ageing timber windows and appreciate the help and courtesy extended from you and all your staff – many of whom I have met during our four phases of installation.
The very recent installation of a new ‘Eton’ front door enhances the front elevation with perfection.
Please convey our sincere thanks to everyone involved with the workmanship, installation and administration.
Mr U, Stokesley
We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.