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Join us for our March Open Weekend
Friday 20th until Sunday 22nd
This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
You’re warmly invited to join us at our March 2026 Open Weekend to discover exactly what sets our bespoke timber craftsmanship apart. From Friday 20th to Sunday 22nd March, we are opening the doors of our award-winning Middlesbrough showroom and workshop. This event is a brilliant opportunity to see our products up close and gain […]
Timber windows naturally provide a beautiful, timeless aesthetic, instantly bringing warmth and character to any home. They offer the ideal foundation for creating a stunning festive display that can give your home that sought after cozy Christmas feel this time of year. As the days shorten and the outdoor temperature drops, our windows transform into […]
Upgrading your windows is one of the most effective investments that you can make in your property, particularly during the colder months. Outdated or poorly performing windows are often the common cause for heat loss in a home, making rooms feel draughty and inconsistent in temperature, whilst also raising your energy bills. Often, you won’t […]
I just wanted to say a big thank you for a job really well done. All your staff are helpful and the team carried out the installation were tidy and caused minimal disruption. Thank you!
Mr & Mrs N, Eppleby
I just wanted to send you our thanks for yet another superb installation yesterday by Dan and crew……(our ‘phase 3’). The face-lift to our property this year has been a true transformation and your installers are always so courteous and helpful. Five star service
Mr U, Stokesley
Our whole experience with ERW joiners has been absolutely first class. Our first meeting was a showroom appointment with Stuart Wall, I personally loved the showroom straightaway, the colours of the sample doors blew me away.
To the skilled craftsmen of joiners who made our front door, who we have not met, but who we will forever be grateful too – their craftsmanship is beyond compare – thank you so very much.
Mrs Lister
The work of installing our double glazed units has finished and my wife and I want to tell you what a pleasure it was to have the installers working on that job. They had humour, application, care, consideration and skill and we much enjoyed their time with us. We have thanked them but felt it was important for you to know how grateful we are.
Mr & Mrs W, Eaglescliffe
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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