This article was published on January 8, 2016
Throughout our 37 year heritage, ERW has always prided ourselves on excellent customer service.After all, we’re only as good as our last installation, and relying on word of mouth and recommendations is really important to us. But we are also aware there is always room for improvement so we take all customer feedback extremely seriously. After every installation we ask our customers to fill in a questionnaire for us. The questionnaire asks about first impressions, interaction with the company, product choice and quality, value for money and overall satisfaction.
2016 is over it’s half way mark and our customer feed back so far for this year has been outstanding. Our customer testimonials have been coming in thick and fast and so far a whopping:
98% of our customers were very happy and 2% were happy with our overall services and 100% of our customers stated that they would recommend us to family and friends
We looked back at 2015 and compared it to the reviews we have received so far this year.
In 2015, 90% of our customers were very happy, 9% were happy and 1% were satisfied with our Overall services. 98% of our customers stated that they would recommend us to family and friends.
That’s a fantastic 8% increase in customers that are very happy with our services & 2% increase in customers who would recommend us to family and friends.
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Workmen cleaned up any mess as they went along and left no mess what so ever at the end. They were diligent and I would certainly recommend this company and I intend on using ERW again.
Mr & Mrs H, Newcastle Upon Tyne
I just wanted to say a big thank you for a job really well done. All your staff are helpful and the team carried out the installation were tidy and caused minimal disruption. Thank you!
Mr & Mrs N, Eppleby
Thank you for proving excellent service through the planning and design of the windows, from following through with the planning authority to securing an appropriate outcome and faultless installation. Your staff polite, respectful and highly skilled, thank you again, myself and my tenants are delighted.
Mrs R, Stokesley
Having just recently had wooden windows installed by your company, I would like to thank you for the professional and efficient service you provided. From my initial phone call to ERW through quotation and survey it all went very smoothly. I congratulate you on your work force who were all polite, punctual, reliable, tidy, helpful, considerate and very hard working. A CREDIT TO ERW! Needless to say I am delighted with my new windows and would not hesitate to recommend ERW to anyone who wants to deal with a professional family run firm.
Mrs B, Wolviston, Billingham
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