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Privacy Policy

Information Collected by ERW Ltd

Customer information

By instructing us to carry out any work on your behalf, you are also consenting to your personal data being shared with third parties for the purpose of fulfilling the requirements of the Competent Person Scheme for self-certification under the Building Regulations. This means that we are likely to share your title, name, address, phone and email numbers with the relevant companies to provide essential documentation, and these details will be retained on files for the lifetime of the product guarantee period.

Automatic Collection of Anonymous Information

When you browse certain anonymous information about your visit is automatically logged. This may include information about the type of browser you are using, the date & time you accessed this website, the pages you accessed, and the internet address of the website (if any) that referred you to This information is not personally identifiable.

Specific Collection of Personally Identifiable Information

Personally identifiable information is information that concerns you individually and would permit someone to contact you. For example: your name, address, telephone number, email address or any other information you submit to that identifies you individually.

This type of information can only be collected if you voluntarily provide it. If you do not wish for us to collect it – please do not submit it. Any information that you do submit to us will be stored securely and will not be offered or sold to third parties.

Personally identifiable information can be submitted in the following areas on

Contact Form(s)

The contact form and call back forms are provided as a quick and convenient method for you to contact ERW Joinery. The information that you submit in this form will be used by ERW Ltd to answer any questions you may have asked regarding our products and services.

When you send us an enquiry we collect the following pieces of information (dependant on which form you fill in):

Your Name – so we know your identity.

Your Contact Telephone Number – so we can get in touch with you about an enquiry or quote request.

Your Company – so we know if it is a domestic or commercial enquiry or quote request we are dealing with.

Trade Sector – so we know a bit of background about you and the nature of the work you undertake if from the trade.

Your Postcode – so we can tell if you fall within our serviced area or not.

Your Contact Email – so we can email you back with information and (if you have agreed to sign up) send you email marketing correspondence such as our e-newsletter.

Your Message – so we can understand how we can best help you.

Brochure Downloads & Other Requests

After you download our brochure, or access any other “gated” content on our website, we may follow up with you using the personal information you provided on the form. This includes reaching out to you over future emails and over the phone.

You have the right to opt out of follow up using the following methods;

  • To stop receiving emails – please use the “unsubscribe” link at the bottom of any messages (if it is present). If this link is not on the message in question, please email
  • All communications – please email with the subject “Stop all Communications”.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used across the Internet in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

The table below explains the cookies we use and why:

Cookie Name Purpose More Information
User Session PHPSESSID This cookie is used to identify you as a user between page loads. It is an essential part of our website’s content management system. In general, unless you are an administrator of this website, you will be assigned an anonymous user session. This cookie is destroyed each time you close your browser.  
Cookie Usage Notice CookieNotice This cookie is used to record if you have read and accepted the notice regarding the use of cookies on our website. If set, this cookie remains active for 100 days and prevents the notice from being displayed again.  
Google Analytics _utma
These cookies are used to collect information about how visitors use our website. We use this information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, how visitors arrived at the website and the pages that they visited. Click here for an overview of privacy at Google
Google Maps NID
Some pages within our website may contain interactive maps. These maps are produced using the Google Maps tool. Google may set cookies when you use this feature in order to record user preferences. Click here for an overview of privacy at Google

Most web browsers allow control of cookies through the browser settings. To find out more about cookies, including how to manage and delete them, please refer to the following guides which have been provided by

How to control cookies

How to delete cookies

To opt out of being tracked by Google Analytics across all websites, please visit the following website:

Google Analytics Opt-out Browser Add-on


Brochure Download

Click here to request a brochure and we will email one directly to your inbox.


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