ERW recognises that the maintenance of quality standards in all activities is the key to our success and reputation. The company is therefore committed to a policy to provide a service which fulfils the requirements and expectations of our customers in all ways and also where necessary meets with regulatory requirements.
In order to achieve this commitment, a documented quality management system which meets the requirements of BS EN ISO 9001: 2008 has been established in which the Managing Director is responsible for determining measurable objectives for customer satisfaction and the aspirations of the company.
The system operates from the receipt of an enquiry to completion of the project involving a series of processes which are operated within the business. Appropriate indicators of performance of processes are used to identify potential improvements in the company’s capability and capacity.
The processes and practices are described in a Quality Manual together with other documents which are adhered to by all employees. Objective evidence is provided to demonstrate that the system is maintained and that the processes are being effectively operated.
The company continually improves the effectiveness of the quality management system and the objectives are appraised at management reviews at which this policy is examined for continued suitability.
All employees are made aware of this policy and its objectives and are committed to its implementation.
The system is maintained by ongoing verification activities together with appropriate training and education of those involved and the overall improvements sought are monitored as part of the regular management review of the system.
22nd June 2015
First class service from sales through to completion. A top quality product, fitted by a highly professional team in an efficient, timely and very tidy process. We would have no hesitation in recommending ERW to friends and family
Mr & Mrs R, Linthorpe
We are absolutely delighted with the new windows which you have installed, which have perfectly retained the elegance of the original design. Installers were a pleasure to have in the house.
Ms D, Jesmond, Newcastle Upon Tyne
The standard of quality of the work done is so good that I can only use one word to crown it – PERFECT! My wife and I hope you will continue to provide such an exemplary piece of work which will no doubt earn you more customers. We are happy to recommend you to everyone we know.
Dr S, Darlington
We have had windows from you since 2007 and been very please with the service given, from first response to final completion. All staff are extremely pleasant and efficient. Very good attention given to the finish of each installation.
Mr & Mrs G, Hutton Rudby
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.