ERW recognises that the maintenance of quality standards in all activities is the key to our success and reputation. The company is therefore committed to a policy to provide a service which fulfils the requirements and expectations of our customers in all ways and also where necessary meets with regulatory requirements.
In order to achieve this commitment, a documented quality management system which meets the requirements of BS EN ISO 9001: 2008 has been established in which the Managing Director is responsible for determining measurable objectives for customer satisfaction and the aspirations of the company.
The system operates from the receipt of an enquiry to completion of the project involving a series of processes which are operated within the business. Appropriate indicators of performance of processes are used to identify potential improvements in the company’s capability and capacity.
The processes and practices are described in a Quality Manual together with other documents which are adhered to by all employees. Objective evidence is provided to demonstrate that the system is maintained and that the processes are being effectively operated.
The company continually improves the effectiveness of the quality management system and the objectives are appraised at management reviews at which this policy is examined for continued suitability.
All employees are made aware of this policy and its objectives and are committed to its implementation.
The system is maintained by ongoing verification activities together with appropriate training and education of those involved and the overall improvements sought are monitored as part of the regular management review of the system.
22nd June 2015
I just wanted to say a big thank you for a job really well done. All your staff are helpful and the team carried out the installation were tidy and caused minimal disruption. Thank you!
Mr & Mrs N, Eppleby
I don’t think I can think of any improvement you could male, we are very satisfied particularly that the actual installation was so quickly and expertly carrier out leaving us with no tidying up to do.
Mr D, Stockton on Tees
My wife and I are delighted with the work you carried out on the windows. You completed the work most efficiently, to our agreed time scale. Your dealings with us from initial enquiry to completion, were first class. I would most certainly have no hesitation in recommending your firm to others, and will be in touch in late spring to initiate further work – on our upstairs front windows.
Mr C, Middlesbrough
Workmen cleaned up any mess as they went along and left no mess what so ever at the end. They were diligent and I would certainly recommend this company and I intend on using ERW again.
Mr & Mrs H, Newcastle Upon Tyne
We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.