ERW recognises that the maintenance of quality standards in all activities is the key to our success and reputation. The company is therefore committed to a policy to provide a service which fulfils the requirements and expectations of our customers in all ways and also where necessary meets with regulatory requirements.
In order to achieve this commitment, a documented quality management system which meets the requirements of BS EN ISO 9001: 2008 has been established in which the Managing Director is responsible for determining measurable objectives for customer satisfaction and the aspirations of the company.
The system operates from the receipt of an enquiry to completion of the project involving a series of processes which are operated within the business. Appropriate indicators of performance of processes are used to identify potential improvements in the company’s capability and capacity.
The processes and practices are described in a Quality Manual together with other documents which are adhered to by all employees. Objective evidence is provided to demonstrate that the system is maintained and that the processes are being effectively operated.
The company continually improves the effectiveness of the quality management system and the objectives are appraised at management reviews at which this policy is examined for continued suitability.
All employees are made aware of this policy and its objectives and are committed to its implementation.
The system is maintained by ongoing verification activities together with appropriate training and education of those involved and the overall improvements sought are monitored as part of the regular management review of the system.
LAWRENCE WALL
22nd June 2015
Many thanks to ERW Joinery Ltd, our home has been transformed. The quality and installation has exceeded our expectations. The work of your installers has been exemplary, nothing has been a problem and their care and attention to detail is first class. We would recommend you to anyone.
Dr & Mrs M, Ponteland
Having just recently had wooden windows installed by your company, I would like to thank you for the professional and efficient service you provided. From my initial phone call to ERW through quotation and survey it all went very smoothly. I congratulate you on your work force who were all polite, punctual, reliable, tidy, helpful, considerate and very hard working. A CREDIT TO ERW! Needless to say I am delighted with my new windows and would not hesitate to recommend ERW to anyone who wants to deal with a professional family run firm.
Mrs B, Wolviston, Billingham
The work of installing our double glazed units has finished and my wife and I want to tell you what a pleasure it was to have the installers working on that job. They had humour, application, care, consideration and skill and we much enjoyed their time with us. We have thanked them but felt it was important for you to know how grateful we are.
Mr & Mrs W, Eaglescliffe
We have been well satisfied with the work done by ERW. From our first meeting when we turned up at the showroom without prior booking to the final fitting we have been well looked after. The two installers were punctual, tidy and did an excellent job and responded positively to questions and took pride in their work.
Mr & Mrs T, Darlington
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We're not able to carry out installations in your postcode area, however, we can still design and create your door, and you can liaise with a local fitter in your area to install it.
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